Scope and Acceptance
These Terms apply to your access to and use of the XX Gasket website, including purchases of mechanical gaskets, flange gaskets, rubber seals, sealing materials, gasket sheet materials, gasket raw materials, custom-cut gaskets, and other products offered through the website.
Please read these Terms, the product information, and any applicable shipping, return, refund, privacy, or other policies before placing an order. By using the website or submitting an order, you acknowledge that you have had an opportunity to review the rules applicable to your use and purchase. Nothing in these Terms limits any rights or remedies that cannot lawfully be limited under applicable consumer protection laws.
Accounts and Customer Information
You may be able to browse or purchase products without creating an account. If you choose to create an account, you are responsible for keeping your login credentials confidential and for activity conducted through your account, except where responsibility cannot lawfully be assigned to you.
You agree to provide accurate, complete, and current information when creating an account, requesting a quotation, submitting custom specifications, or placing an order. This includes billing details, shipping details, contact information, product dimensions, materials, quantities, drawings, and any other information needed to process your request.
Please notify XX Gasket promptly if you believe that your account or credentials have been used without authorization. We may request reasonable verification before changing account information, processing certain requests, or releasing information associated with an order.
Products and Orders
Product Information
We make reasonable efforts to present product descriptions, specifications, dimensions, materials, availability, and images accurately. However, website displays, photographs, diagrams, and illustrations may not reproduce every product detail exactly. Product images may be representative, and appearance may vary depending on materials, manufacturing characteristics, screen settings, or customer-selected specifications.
Customers should review all available specifications and confirm that a product is suitable for the intended equipment, operating conditions, and application before ordering or using it. If you are uncertain about a product or custom-cut requirement, please contact us before placing the order. Information on the website is general product information and is not a substitute for application-specific engineering, safety, installation, or maintenance advice.
Custom and Made-to-Specification Products
For custom-cut or made-to-specification products, you are responsible for reviewing the dimensions, drawings, materials, quantities, tolerances, and other specifications submitted or approved by you. We may contact you to clarify incomplete, inconsistent, or technically impracticable instructions. Production may not begin until the necessary specifications and any required approval have been received.
Any quotation, proof, drawing, or order summary should be checked carefully before approval. Changes requested after approval or after production has begun may not be possible and may affect price, availability, or delivery estimates. Any proposed change will be addressed reasonably and communicated where practicable.
Order Submission and Acceptance
Submitting an order is an offer to purchase the selected products. An automated receipt, payment authorization, or acknowledgment that an order has been received does not necessarily mean that the order has been accepted or that every item can be supplied. Acceptance occurs when we confirm the order for fulfillment or otherwise indicate that the order has been accepted.
We may contact you for clarification or verification before accepting or fulfilling an order. If an order cannot reasonably be fulfilled because of unavailability, incomplete or inaccurate information, a material pricing or product-description error, payment issues, shipping restrictions, suspected fraud, legal requirements, or another legitimate operational reason, we may decline or cancel the affected order or item. Where payment has already been collected for a canceled item, the applicable amount will be returned using an appropriate method, subject to applicable law and the relevant payment process.
If part of an order is unavailable, we may offer an alternative, propose a revised schedule, fulfill the available items where appropriate, or cancel the affected portion. We will not substitute a materially different product without your agreement.
Prices, Taxes, Promotions, and Payment
Prices and Taxes
Product prices and applicable order charges are those displayed on the relevant product page, quotation, cart, or checkout page at the time the order is submitted, subject to correction of obvious errors. Prices may change for future purchases without affecting orders already accepted, except where a change is required by law or agreed with the customer.
Taxes, duties, import charges, shipping charges, and other applicable amounts may depend on the products, order value, destination, and applicable rules. Any amounts calculated or collected through the website will be shown during checkout where available. For international shipments, additional charges may also be assessed by local authorities or carriers in accordance with applicable rules.
Promotions
Promotions, discounts, coupon codes, and special offers are subject to the conditions displayed with the relevant offer. Availability, eligible products, redemption limits, and expiration terms may vary. Unless the offer states otherwise, promotions may not be combined. We may correct or withdraw a promotion affected by an obvious error, misuse, fraud, or technical malfunction, while respecting rights that have already arisen under applicable law.
Payment
You agree to provide valid payment information and confirm that you are authorized to use the selected payment method. Payment may be authorized or collected when the order is submitted, accepted, prepared, or otherwise processed, as indicated during checkout or in an applicable quotation.
Payments may be processed through payment services made available on the website. Their own terms and privacy practices may apply to the processing of payment information. Although reasonable measures are used to protect transactions and website operations, no online system can be guaranteed to be completely free from interruption or unauthorized activity.
If payment is declined, reversed, disputed, or not completed, we may pause fulfillment and contact you to resolve the issue. This does not limit any rights available to either party under applicable law.
Shipping and Delivery
XX Gasket offers worldwide shipping, serving major international markets including the United States, Canada, Australia, and the United Kingdom, as well as other supported countries and regions. Whether a particular destination is currently supported may be confirmed through the website, checkout process, quotation, or direct communication with us.
Shipping options, charges, and any available delivery estimates will be provided during checkout, in a quotation, or in the applicable shipping policy. Delivery dates and transit times are estimates unless expressly confirmed otherwise. They may be affected by product availability, custom production requirements, destination, carrier operations, customs processing, weather, public authorities, or other circumstances outside reasonable control.
You are responsible for providing a complete and accurate delivery address and any information reasonably required for shipment. If an address is incomplete or incorrect, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipment.
International orders may be subject to customs procedures, import restrictions, taxes, duties, or documentation requirements. The handling of these matters will follow the information presented at checkout, the applicable shipping policy, carrier procedures, and applicable law. Customers should review any destination-specific requirements before ordering.
If a shipment appears delayed, damaged, incomplete, or lost, please contact us promptly with the order and shipment details so that we can review the matter and, where appropriate, coordinate with the carrier. Available remedies will depend on the circumstances, the applicable shipping and return policies, and rights provided by law.
Returns and Refunds
Returns, exchanges, cancellations, and refunds are handled in accordance with the return and refund policy made available on the website and any product-specific conditions disclosed before purchase. Please review that policy before placing an order and follow the stated process when requesting a return or refund.
Eligibility may depend on factors such as the product type, condition, order status, and whether an item was custom-cut, made to specification, altered, used, or damaged after delivery. No return period, refund processing period, or allocation of return costs is created by these Terms beyond what is stated in the applicable return policy or required by law.
If you believe that you received an incorrect, damaged, defective, or materially nonconforming product, please contact us promptly and provide reasonable supporting information, such as the order number, a description of the issue, and relevant photographs where appropriate. We will assess the request fairly under the applicable policy and law.
Nothing in these Terms or the return policy excludes or reduces mandatory rights or remedies available to consumers under applicable law.
Acceptable Use
You may use the website only for lawful purposes. You must not knowingly:
- use the website to commit fraud, place unauthorized orders, or provide materially false information;
- interfere with the website, its security, or its normal operation;
- introduce malicious code or attempt unauthorized access to accounts, systems, or data;
- use automated methods to extract website content in a manner that places an unreasonable burden on the website or violates applicable law; or
- use website content in a way that infringes intellectual property, privacy, or other lawful rights.
We may take proportionate steps to protect the website, customers, and business operations where misuse, security threats, fraud, or unlawful activity is reasonably suspected. Such steps may include requesting verification, limiting affected access, or canceling an order where justified.
Intellectual Property
The website and its original content, including text, product descriptions, layout, graphics, photographs, diagrams, logos, and other materials, may be protected by copyright, trademark, and other intellectual property laws. Rights in materials owned by third parties remain with their respective owners.
You may view and use website content for personal or internal purchasing purposes. Unless permitted by law or authorized by the relevant rights holder, you must not reproduce, republish, distribute, sell, modify, or commercially exploit protected website content.
Providing drawings, specifications, files, images, trademarks, or other materials for a custom order does not transfer ownership of those materials to XX Gasket. You confirm that you have the authority to provide and authorize the reasonable use of such materials for reviewing, producing, and fulfilling your request. We will not claim ownership of third-party rights merely because materials are submitted through the website.
Responsibility and Liability
XX Gasket is responsible for performing its obligations with reasonable care and in accordance with these Terms and applicable law. Customers are responsible for selecting products suitable for their intended use, following relevant product instructions and safety requirements, and ensuring proper installation, inspection, operation, and maintenance.
To the extent permitted by applicable law, neither party will be responsible for losses that were not reasonably foreseeable when the order was accepted or that were caused by the other party’s acts, omissions, inaccurate information, misuse, or failure to take reasonable precautions. Any limitation of liability will be applied only to the extent that it is lawful and reasonable in the circumstances.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited. This includes mandatory consumer protections and any liability for fraud, fraudulent misrepresentation, or other matters for which exclusion is prohibited by applicable law.
The website may occasionally be unavailable for maintenance, updates, technical problems, or circumstances outside reasonable control. We will use reasonable efforts to maintain access and address material issues but do not promise uninterrupted or error-free operation at all times.
Events Beyond Reasonable Control
Neither party will be responsible for delay or failure to perform an obligation to the extent caused by an event beyond that party’s reasonable control. Such events may include severe weather, natural disasters, fire, public health emergencies, labor or transportation disruptions, carrier delays, utility or communications failures, governmental actions, trade restrictions, or material supply interruptions.
The affected party should take reasonable steps to reduce the impact and resume performance when practicable. If such an event materially affects an order, we may contact you regarding a revised schedule, an alternative solution, or cancellation of the affected portion, with any refund or other remedy handled in accordance with applicable law and the relevant policies.
Dispute Resolution and Applicable Law
If you have a concern about the website, a product, or an order, please contact us first. We will make reasonable efforts to review the issue and seek a practical resolution through direct communication.
If a dispute cannot be resolved informally, the rights and obligations of the parties, the law governing the transaction, and the available forum or procedure will be determined under applicable law. These Terms do not require a consumer to give up any mandatory right to bring a claim in a court or forum available under applicable law.
Changes to These Terms
We may update these Terms to reflect changes to the website, products, business practices, policies, or legal requirements. Updated Terms will be posted on the website and will apply from the time indicated by their publication or as otherwise required by law.
Changes will not normally alter the terms of an order already accepted unless the change is required by law, benefits the customer, or is agreed by both parties. You should review the current Terms when using the website or placing a new order.
General Provisions
If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permitted. The affected provision will be interpreted or adjusted only as much as necessary to make it lawful and enforceable while preserving its intended purpose where possible.
A delay in enforcing a right under these Terms does not automatically waive that right. Any waiver applies only to the specific matter for which it is given.
Contact Us
For questions about these Terms, an account, a product, a custom specification, or an order, please contact XX Gasket through:
