Scope of This Policy
This Privacy Policy explains how XX Gasket may collect, use, disclose, retain, and protect personal information when you visit or use our website, purchase products, create an account, request custom products or quotations, contact us, or otherwise interact with us.
This policy applies to information processed through our website and related customer interactions. It does not govern third-party websites, platforms, or services that may have their own privacy policies.
Information We May Process
The information we process depends on how you interact with us, the products or services you request, and the features available on the website.
Information You Provide
- Identity and contact information: such as your name, company name, billing address, shipping address, email address, and telephone number.
- Order and transaction information: such as products purchased, quantities, pricing, order status, delivery instructions, returns, refunds, and related communications.
- Account information: such as your username, password, saved addresses, order history, and account preferences when account functionality is available and you choose to create an account.
- Payment-related information: information needed to complete or confirm a transaction. Payment details may be collected or processed by a third-party payment service rather than stored directly by us, depending on the payment method used.
- Product and quotation information: such as gasket dimensions, material requirements, technical specifications, drawings, intended applications, requested quantities, and other information you submit for custom cutting, quotations, or product inquiries.
- Communications: information included in questions, customer service requests, warranty or return requests, reviews, feedback, and other messages you send to us.
- Preferences: such as communication choices, product interests, and consent selections where applicable.
Information That May Be Collected Automatically
Depending on the website features, hosting environment, and services in use, certain technical information may be collected automatically when you visit the website. This may include an Internet Protocol address, browser type, device type, operating system, referring pages, pages viewed, approximate location derived from an Internet Protocol address, access times, and information about interactions with the website.
This information may be collected through server logs, cookies, pixels, or similar technologies. The particular information collected will depend on the technologies and settings actually used.
Information From Other Sources
We may receive information from service providers involved in processing payments, delivering orders, supporting website operations, preventing fraud, or providing other services requested by you. For example, a payment provider may send us confirmation that a payment was authorized, and a delivery provider may provide shipment status information.
How We May Use Information
We may use personal information as reasonably necessary for the following purposes:
- To provide product information, quotations, and customer-requested services.
- To process, confirm, fulfill, and manage orders.
- To coordinate payment authorization, invoicing, shipping, delivery, returns, refunds, and order-related communications.
- To create and administer customer accounts where account functionality is available.
- To respond to questions, requests, complaints, and customer support inquiries.
- To review custom product specifications and communicate about manufacturing or cutting requirements.
- To operate, maintain, troubleshoot, and improve the website and customer experience.
- To protect the website, customers, and business against fraud, misuse, security incidents, and other unlawful or harmful activity.
- To maintain appropriate business, transaction, and compliance records.
- To send service-related messages, such as order confirmations, shipment updates, account notices, or changes affecting a transaction.
- To send promotional communications where permitted by applicable law and, where required, with your consent. You may use the unsubscribe method provided in a promotional message or contact us to change your preferences.
- To comply with applicable laws, enforce relevant terms, establish or defend legal claims, and respond to lawful requests.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support functions such as remembering selections, maintaining shopping-cart or login sessions, helping complete checkout, protecting the website, measuring performance, and understanding how visitors use the website. Some cookies may be necessary for requested website functions, while others may support preferences, analytics, or advertising where those services are used.
You can generally manage cookies through your browser settings. If the website provides a cookie banner, consent tool, or other preference controls, you may also use those options. Blocking or deleting certain cookies may affect shopping-cart functions, account access, checkout, saved preferences, or other parts of the website.
Browser controls and cookie-management methods vary by browser and device. You should review the settings and help information provided by your browser or device provider for available options.
How We May Share Information
We may disclose personal information to third parties when reasonably necessary to provide the website, process transactions, fulfill orders, protect our operations, or comply with applicable obligations. Depending on the services used, these recipients may include:
- Payment and transaction service providers that help authorize, process, verify, or manage payments and refunds.
- Shipping, freight, postal, warehousing, and logistics providers that assist with order preparation, transportation, tracking, and delivery.
- Website, hosting, infrastructure, and technical service providers that support website availability, storage, maintenance, communications, and security.
- Analytics or performance service providers where such services are used to understand website activity and improve performance.
- Professional advisers such as accountants, auditors, insurers, consultants, or legal advisers when reasonably necessary.
- Government authorities, regulators, courts, or other parties when disclosure is required by law, necessary to respond to valid legal process, or appropriate to protect rights, safety, property, or security.
- Parties involved in a business transaction such as a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, subject to appropriate safeguards where required.
Service providers may process information only as needed to perform services for us or as otherwise permitted by their agreements and applicable law. Third-party services may also process information under their own privacy policies when they act independently.
Legal Grounds for Processing
Where applicable law requires a legal basis for processing personal information, the relevant basis may include performing a contract with you, taking steps at your request before entering into a contract, complying with a legal obligation, pursuing legitimate business interests that are not overridden by your rights, protecting vital interests, or obtaining your consent.
The applicable legal basis depends on the type of information, the purpose of processing, and the law governing the interaction. Where processing is based on consent, you may be able to withdraw that consent as described below.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including completing transactions, providing support, maintaining appropriate business and financial records, resolving disputes, enforcing agreements, preventing fraud, and meeting applicable legal, tax, accounting, or regulatory obligations.
Retention periods may vary according to the type of information, the nature of the transaction or relationship, legal requirements, and operational needs. When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable law and technical limitations.
International Processing
Depending on your location and the locations of service providers used to support the website, orders, payments, or deliveries, personal information may be processed in a country or region other than the one in which it was collected. Privacy and data protection laws may differ between jurisdictions. Where required by applicable law, appropriate measures may be used to protect information transferred across borders.
Your Privacy Rights
Depending on your location and applicable law, you may have some or all of the following rights concerning your personal information:
- To request access to personal information held about you.
- To request correction of inaccurate or incomplete information.
- To request deletion of personal information in certain circumstances.
- To request restriction of certain processing.
- To object to certain processing, including certain direct marketing activities.
- To request a portable copy of certain information where applicable.
- To withdraw consent where processing is based on consent, without affecting the lawfulness of processing completed before withdrawal.
- To lodge a complaint with an appropriate privacy or data protection authority.
These rights are not absolute and may be subject to legal exceptions, verification requirements, and limitations. For example, we may need to retain certain information to complete an order, comply with law, prevent fraud, maintain transaction records, or establish or defend legal claims.
To protect personal information, we may request information reasonably necessary to verify your identity or authority before responding to a privacy request. If you submit a request on behalf of another person, we may also request evidence that you are authorized to act for that person.
Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. The measures used may vary based on the nature and sensitivity of the information and the services involved.
No website, transmission method, or storage system can be guaranteed to be completely secure. You are responsible for keeping account credentials confidential and for notifying us if you believe your account or interaction with the website has been compromised.
Third-Party Websites and Services
The website may contain links to or integrations with third-party websites and services. We do not control the privacy, security, or content practices of independent third parties. Before providing personal information to a third party, you should review its applicable terms and privacy policy.
Children’s Privacy
Our products and website are intended for business customers and general adult audiences, not for children. We do not knowingly request personal information from children in circumstances where parental or guardian consent is required by applicable law. If you believe a child has provided personal information through the website inappropriately, please contact us so that we can review the matter.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable requirements. The revised policy will be posted on this website. Where appropriate or required by law, we may provide additional notice of material changes. Your continued use of the website after an updated policy becomes effective is subject to the revised policy and applicable law.
Contact Us
If you have questions about this Privacy Policy, wish to make a privacy request, or want to contact us about how personal information is handled, please use our contact page:
